SCM-Supply is a comprehensive marketplace platform that connects businesses, professionals, and individuals with trusted suppliers of tools, equipment, and industrial supplies. We offer a wide range of products from hand tools and power equipment to safety gear and industrial machinery, all in one convenient location.
Creating an account is simple and free. Click on "Register" in the top navigation, fill in your business or personal information, verify your email address, and you'll be ready to start sourcing products. Business accounts can access additional features like bulk pricing and vendor management tools.
We offer an extensive catalog including power tools, hand tools, safety equipment, industrial machinery, cleaning supplies, HVAC equipment, plumbing supplies, electrical components, automotive tools, and much more. Our catalog spans over 14 million products across 1.5 million categories to meet diverse business needs.
Use our powerful search functionality by entering keywords, product names, or SKU numbers. You can also browse by categories, filter by brand, price range, availability, and other specifications. Our advanced filters help you find exactly what you need quickly and efficiently.
We offer various shipping options including standard ground shipping, expedited delivery, and freight shipping for large items. Shipping methods vary by vendor and product size. You can select your preferred shipping method during checkout, and delivery times are clearly displayed for each option.
Yes, we ship to many international destinations. International shipping availability depends on the specific vendor and product. Shipping costs and delivery times vary by destination. Contact our support team for specific international shipping inquiries and customs information.
Once your order ships, you'll receive a tracking number via email. You can track your order status in your account dashboard or use the tracking number directly with the shipping carrier. We'll also send you updates as your order progresses through delivery.
Yes, you can ship items to different addresses. During checkout, you can specify different shipping addresses for different items in your order. Note that this may result in separate shipping charges for each destination.
We accept major credit cards (Visa, MasterCard, American Express), bank transfers, and purchase orders for qualified business accounts. All payments are processed securely through encrypted payment gateways to protect your financial information.
Yes, we offer competitive bulk pricing for large orders. Volume discounts vary by product and vendor. Contact our sales team for custom pricing on orders over $10,000 or for ongoing supply agreements. Business accounts can access special pricing tiers.
Absolutely! You can request a quote for any product or combination of products. Our team will provide detailed pricing including shipping costs and delivery timelines. Quotes are typically provided within 24 hours for standard items.
Yes, we use industry-standard SSL encryption and PCI-compliant payment processors to ensure your payment information is secure. We never store your complete credit card information on our servers.
Simply browse our catalog, add items to your cart, and proceed to checkout. You can create an account for faster future orders or checkout as a guest. During checkout, you'll provide shipping information, select payment method, and review your order before confirmation.
Returns are accepted within 30 days of delivery for most items. Items must be in original condition with packaging. Contact our customer service to initiate a return and receive a return authorization number. Return shipping costs may apply unless the item was defective or incorrectly shipped.
You can cancel orders before they ship by contacting our customer service team. Once an order has shipped, you'll need to follow our return process. Cancellation requests are processed within 24 hours during business days.
If you receive a damaged or incorrect item, contact us immediately. We'll arrange for a replacement or refund at no cost to you. Please keep the original packaging and take photos of any damage for our records.
Log into your account to view order history, manage shipping addresses, update payment methods, track current orders, and access your wishlist. Business accounts can also manage vendor relationships and access bulk pricing information.
You can reach our customer support team via email at support@scmsupply.com, through our contact form, or by phone during business hours. We also offer live chat support on our website for immediate assistance with your inquiries.
Yes, we provide technical support for many of our products. Our team can help with installation guidance, troubleshooting, and product specifications. For complex technical issues, we can connect you directly with the manufacturer's technical support team.
